Frequently Asked Questions (FAQs)
Final website publication copy | Last updated: 6 September 2026
Website: zaartec.com |
Privacy / support email: sales@zaartec.com
These FAQs give customers clear information about ordering, Trade Accounts, pricing, VAT, delivery, returns, warranties and support. If these FAQs conflict with our Terms & Conditions or a product-specific term, the applicable Terms & Conditions and mandatory legal rights take priority.
Ordering & Accounts
Yes. Selected products can be purchased by public / consumer customers at the retail price shown on the website. Approved business customers can access trade pricing after signing in to an approved Trade Account.
You can purchase eligible products using the checkout options available on the website. Creating an account can make repeat ordering and order management easier. Trade pricing is available only after a Trade Account has been approved.
Apply through the Trade Account page. Once your application has been reviewed and approved, sign in using the approved account to access the trade pricing available to you. Simply creating a website login does not automatically enable trade pricing.
No. A standard Trade Account and a credit facility are separate. Trade Accounts are subject to approval. Credit facilities require a separate application, assessment and approval.
Yes. Use the Request Quote option where available or contact our sales team at sales@zaartec.com or WhatsApp +44 7404 573849.
Pricing, VAT & Payment
For public / consumer shopping, the VAT-inclusive total price must be clear before you place an order. Approved Trade Accounts may be shown trade prices excluding VAT where this is clearly stated, with VAT then added at the applicable rate. Your basket and checkout will show the applicable VAT and final amount before payment.
The payment methods currently available for your order are shown securely at checkout. Online orders are processed only after the required payment authorisation or an approved business credit arrangement is in place.
Unless a promotion specifically says otherwise, discount codes and promotional offers cannot normally be combined. Any conditions, account restrictions, expiry dates or maximum-discount limits will be shown with the promotion.
Delivery
All delivery thresholds below are calculated using the basket value excluding VAT. Where VAT-inclusive consumer information is required, checkout will show the corresponding VAT-inclusive amount and final delivery charge.
Where available for your delivery address, checkout shows three simple services: Next-Day Delivery, Next-Day by 12:00 PM, and Next-Day by 10:30 AM. The correct delivery charge or free upgrade is calculated automatically from your basket value.
For baskets below £250 ex VAT, Next-Day Delivery is £10.00. For baskets of £250+ ex VAT, Next-Day Delivery is FREE. The checkout will show the applicable VAT treatment and final amount.
For baskets below £500 ex VAT, Next-Day by 12:00 PM is £15.00. For baskets of £500+ ex VAT, this service is FREE as a free upgrade. At £500+ ex VAT, the website should highlight that you qualify for a FREE upgrade to Next-Day by 12:00 PM.
Next-Day by 10:30 AM is £20.00 for any basket value where the service is available for the delivery address. The checkout will show the applicable VAT treatment and final amount.
Order before 3:30 PM for same-day dispatch and Next-Day Delivery. This applies to eligible in-stock orders with cleared payment and any required verification completed. The delivery services available for your basket and address are shown at checkout.
Delivery dates and times are estimates unless we expressly state that a particular service is guaranteed. Availability can vary for remote postcodes, offshore destinations, oversized items, restricted products, weekends/bank holidays or other carrier restrictions. Any important exception should be shown at checkout or confirmed by our team.
We use suitable delivery partners depending on the order, destination and service required. We do not promise a specific courier at checkout. Tracking details will be provided when available.
Once your order has been dispatched, tracking information will normally be provided by email or through the available order-tracking information. Contact our team if you need help.
Returns, Cancellations & Refunds
Zaartec offers 30-Day Hassle-Free Returns on qualifying products, subject to our Returns & Refunds policy and Terms & Conditions. This additional policy does not reduce any statutory consumer rights.
For most eligible goods bought online, a consumer generally has the legal right to cancel without giving a reason up to 14 days after receiving the goods. After notifying us of cancellation, the consumer generally has a further 14 days to send the goods back. Legal exceptions apply to certain products. Please see our Returns & Refunds page and Terms & Conditions for full details.
Contact us as soon as possible. We will try to help before dispatch. If you are a consumer, applicable statutory cancellation rights may continue even after dispatch or delivery for eligible goods. Business customers do not have a general statutory change-of-mind cancellation right; any business return or cancellation is subject to our Terms & Conditions and applicable Zaartec return policy.
This depends on the reason for the return and the rights that apply. For an eligible consumer change-of-mind cancellation, you may be responsible for the direct return cost where this was properly disclosed. If goods are faulty, damaged, incorrect or misdescribed, different rights and arrangements may apply. Our team will confirm the correct return process.
For statutory consumer cancellations, refunds are made within the time required by law and may be withheld until the goods are returned or evidence of return is provided where the law allows. Other approved returns are processed in accordance with our Returns & Refunds policy. Your bank or payment provider may take additional time to display the refund.
Faulty Goods & Warranty
Contact us as soon as possible with your order number and details of the issue. We may ask for photos, serial numbers, video or reasonable troubleshooting information so we can arrange the appropriate next step. This does not remove any statutory consumer rights.
Warranty periods vary by product, brand and condition. Check the relevant product page, quotation, invoice or warranty information for the applicable warranty. A manufacturer, supplier or Zaartec warranty is additional to any statutory consumer rights and does not replace them.
Products, Stock & Support
We aim to keep website stock and availability information accurate. Availability can change quickly, particularly on high-demand products, and final availability remains subject to order processing and confirmation.
Where possible, the website or our sales team can advise on expected availability, an alternative product or a quotation. Contact sales@zaartec.com or WhatsApp +44 7404 573849 for assistance.
Yes. Our team can help with product selection, compatibility and project requirements across security, CCTV, networking and related technology products. Provide the model, intended application and relevant project details so we can assist.
WhatsApp is usually the fastest way to reach our sales team: +44 7404 573849. Messages are typically answered within 5 minutes during business hours. You can also email sales@zaartec.com.
Privacy & Cookies
We use personal information to operate accounts, process orders, deliver products, provide support, protect our systems, meet legal obligations and carry out other purposes described in our Privacy Policy. We do not sell personal information.
Yes. Where consent is required, you can reject non-essential / non-exempt technologies or manage your preferences. You can also revisit Cookie Settings later. Essential website functions may require strictly necessary technologies to operate.