Changed your mind? Eligible products can be returned within 30 days of delivery, subject to the conditions below and our Terms & Conditions.
Simple process. Clear support. Your statutory rights are not affected.
Available on eligible products, subject to the conditions below and our Terms & Conditions.
Everything you need to know before starting a return, from change-of-mind returns to refunds and exclusions.
For eligible products, contact us within 30 days of delivery to request a return. The item should be returned in a condition suitable for resale, with its original packaging, accessories and supplied items where reasonably possible.
Contact our team by WhatsApp or email with your order number, product details and reason for return. Please wait for return instructions before sending the item back.
If an item arrives damaged, faulty, not as described or develops a fault, contact us as soon as possible. We will guide you through the appropriate return, replacement, repair or refund process.
Once an approved return is received and checked, we will process the appropriate refund. Refund timing may depend on the payment method and the reason for return.
Who pays the return delivery cost depends on the reason for return and any rights that apply. Our team will confirm this before you send the item back.
Some products may not qualify for change-of-mind returns, including certain special-order, personalised, activated/licensed or otherwise excluded items. Any product-specific restriction should be made clear before purchase.
Chat with our live sales team on WhatsApp for the quickest response. Please have your order number, product details and reason for return ready.
